Designing services that work.

You probably don’t know that you need a service designer.

If you serve a citizen, patient, user, customer, client or patron (in other words; a human), I can help you to make sure that you are doing this really well.

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A bit about me

My name is Douglas. I’ve been designing things and services since 2004.

I make shit better. Sustainably.

What I do

I help organisations design and deliver services that work by:

Fixing existing services
Creating new services
Thinking through possible consequences
Moderating creativity and decision-making workshops
Talking about design and sustainability

How I work

It’s simple and adult:

We meet and talk.
We agree on a first step, which we then take together.
We keep going. Or not.