Some things I've fixed or created
“By not designing our services, we’re accepting that they will simply evolve to the conditions around them, regardless of whether or not that means a service meets user needs, is financially sustainable or achieves a certain outcome.”
– Lou Downe in Good Services.
Some things that I’ve fixed:
- Poor decisions
- Lack of facts
- Dysfunctional business models
- Misguided user research
- Poor sales
- Baseless assumptions
- Lack of trust
- Inadequate traction
- Unclear messages
- Failing logic
- Failing creativity
- Inaccurate websites
- Misleading information
- Dysfunctional organisational processes
- Uncoordinated product release campaigns
- Work overload
- Incorrect assessments
- Unhappy third parties
Some things that I’ve created:
- User journeys
- Touchpoints
- Online shops
- Digital properties
- Help & Support systems
- Fixed price services
- Ways of working
- Pricing structures
- Service names and descriptions
- Space for creativity
- Feedback processes
- Business model clarity
- Business names
- A simple service range
- Clear websites
- Appropriate user research
- A simpler registration procedure
- Membership models
- Increased sales
- Decisions
Some people and organsiations that I work/ed with:
- Wolf-Dieter Storl
- Storl Akademie
- RistoLab
- Restaurant Waldhorn
- Kneipp Verein Leutkirch
- Faszien bodensee
- Frieder Bertele
- AT Verlag
- Kempterhof
- Snowbird Lodge
- Stahlfeuer Dislich
- Design Anthology
- Kasuria
- Ingenieurbüro Jakob Rogosch
- Michael Schneider Supervisor
- Novascape Landscaping
- TH Excavation
- Terrain Earthworks
- EcoBlow
- storlmedia
- gailus.ORG
- Christ & Wagenseil
- TIME Partners
- Snows Patisserie
- Tantrum Youth Arts
- Headjam
- Wildara
- Bespoke Technology Group