Walking increases creativity. The science backs it up and yet we rarely do it in a professional setting. At Standing Man, walking is a normal part of any workshop.
What is a service? It’s communication between customers and service providers as they interact through touchpoints over time. And an intangible asset. Why do services need to be designed? Read more about how we simultaneously improved the customer experience and the staff experience of a performance arts organisation.
How can including duration information in a concert program be good design? This simple inclusion doesn’t cost the Australian Chamber Orchestra anything to implement but helps reduce anxiety and make a great experience.
In a recent conversation with a car insurance provider, Jessica politely informed me that The System was throwing up a message. It got me thinking, what is The System? Why is it throwing up in my direction? And, is it weird to be Jessica and have to pass on messages from The System? Service design is about making the interactions between people, systems, places, procedures and policies feel more human, pleasurable and understandable.
I recently attended the Hunter Advanced Manufacturing Manufacturing Summit titled ‘Reconfiguring the Future’. I’d been working with my good friend and business acquaintance Josh Jeffress, from Design Anthology, to prepare a presentation about the ways in which advanced manufacturing affects the way we design products and services. Josh’s talk was excellent.
Is innovative design really defined by a new football boot? Innovation is about being better for all of us. Innovation is about answering hard questions.
I feel misrepresented. In an article authored by industrial designer Geoff Ledford and published last week on Core77 , Ledford writes that: “if designers do our jobs well, we actually encourage people to buy more stuff, not less” And that: “we can’t do much to discourage society’s obsession with stuff.” What? Can that be right?
What is strategic design? How can it help you improve the way you deliver product-service experiences to your customers? Standing Man does strategic design.
What is the role of industrial designers in a post-industrial world? All designers need to be thinking about this.
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