The types of organisations I work with
If you are trying to improve the way you do what you do, I can work with you. What I’m really passionate about is working with these kinds of organisations:
Policy developers ➯ ideation, policy prototyping and testing
Communities and councils ➯ reducing bureaucratic bloat
Public services ➯ helping citizens get jobs done more easily
Healthcare services ➯ focusing on the patient, being better organised
Aged care services ➯ caring better for our elders
Tradespeople ➯ doing the right kind of work for fair prices
Small and medium sized businesses ➯ delivering on your promises
“By not designing our services, we’re accepting that they will simply evolve to the conditions around them, regardless of whether or not that means a service meets user needs, is financially sustainable or achieves a certain outcome.”
– Lou Downe in Good Services.
Some things that I’ve fixed:
Poor decisions
Lack of facts
Dysfunctional business models
Misguided user research
Poor sales
Baseless assumptions
Lack of trust
Inadequate traction
Unclear messages
Failing logic
Failing creativity
Inaccurate websites
Misleading information
Dysfunctional organisational processes
Uncoordinated product release campaigns
Work overload
Incorrect assessments
Unhappy third parties
Some things that I’ve created:
User journeys
Touchpoints
Online shops
Digital properties
Help & Support systems
Fixed price services
Ways of working
Pricing structures
Service names and descriptions
Space for creativity
Feedback processes
Business model clarity
Business names
A simple service range
Clear websites
Appropriate user research
A simpler registration procedure
Membership models
Increased sales
Decisions
Some people and organsiations that I work/ed with:
- Wolf-Dieter Storl
- Storl Akademie
- RistoLab
- Restaurant Waldhorn
- Kneipp Verein Leutkirch
- Faszien bodensee
- Frieder Bertele
- AT Verlag
- Kempterhof
- Snowbird Lodge
- Stahlfeuer Dislich
- Design Anthology
- Kasuria
- Ingenieurbüro Jakob Rogosch
- Michael Schneider Supervisor
- Novascape Landscaping
- TH Excavation
- Terrain Earthworks
- EcoBlow
- storlmedia
- gailus.ORG
- Christ & Wagenseil
- TIME Partners
- Snows Patisserie
- Tantrum Youth Arts
- Headjam
- Wildara
- Bespoke Technology Group